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Terms & Conditions

Placing an order with 2 Hounds Design indicates that you agree to all terms and conditions.  

Discounts, Pricing, designs, and availability are subject to change without notice.  

Terms and Conditions are subject to change without notice.

**Please note:  We are not currently accepting any additional "fulfillment by Amazon" accounts.**

Minimum Order
You are welcome to place your order for any amount.  There is no minimum quantity or dollar amount.  There is a minimum shipping charge of $6.75 for US orders.  International orders are charged based on actual shipping costs.

Promotions Policy
We periodically offer promotions, discounts, or coupons.  These are valid on new orders and cannot be used on orders already placed.  Any discount code must be mentioned when the order is placed or entered at the time of order and cannot be combined with any other discount or offer.  Discount codes can be used only on one order and cannot be used on orders scheduled to ship in the future.  Other restrictions, when applicable, will be noted on promotional materials.

Pricing
Every item has a manufacturers suggested retail price (MSRP) of double the wholesale price.  We recommend that all retailers sell 2 Hounds Design products at the MSRP as a minimum retail price.  We reserve the right to stop selling to any account that is engaging in discounted pricing, which could undermine the value of the products we manufacture.  

Images & Descriptions
Authorized retailers may use our images and/or descriptions in conjunction with our products when selling/offering our products. This includes our website and catalog images/descriptions.  Images and Descriptions MAY NOT be used to sell items on Ebay or other auction sites.

Shipping
Items will generally ship either US mail or FedEx depending on the shipment size. Shipping charges are calculated from the actual shipping fee, insurance, and a minimal handling fee. Carrier selection is at our sole discretion.  Our goal is to provide the fastest, most reliable shipping options at the lowest cost.  Orders requiring a shipper other than FedEx  or USPS may be subject to a transaction charge for the additional pickup fees or costs incurred.

All packages must ship within 5 days of notification that the order is complete and payment is required or the order will be returned to inventory.  If a customer repeatedly does not pay for orders when complete, we reserve the right to require payment at the time the order is placed or to refuse orders.

If an order requires products to be added or removed or repackaged into alternate boxes, 2 Hounds Design will charge a repackaging fee of up to 5% of the order total in addition to shipping costs.

All orders ship FOB Monroe, NC.

Packaging
All products come with 2 Hounds Design tags and packaging.  The Freedom Harness is packaged with a brochure wrapped around the velvet strap or included in the clamshell packaging.  All stores must include our packaging and brochures when they sell any of our products.  
Removal, obstruction, or modification of any 2 Hounds Design logo, registration mark, brochures, tags, and/or care labels are strictly prohibited by law.  

Billing Terms
Payment must be made before your order is shipped.  We accept Visa, MasterCard, American Express, or Discover or you can make payment via Intuit. Charge cards are charged at the time the order is shipped. COD shipments are not available. A $35.00 fee will be applied to N.S.F. (Non-Sufficient Funds) checks.  Orders paid by check will not ship until the check clears.  Payment must be received by 2:30pm for the package to ship that day.

Lead-Time
Freedom Harnesses, Keystone Collars, and Leashes are normally in stock and ready to ship within 3-5 business days, but can take as long as 10 business days during especially busy times.  Please allow additional time for large orders, orders with a lot of individual colors, or orders placed during busy seasons.  Approximate ship dates are given at the time the order is entered.  

Elite & Essential collars and leashes are custom made when they are ordered.  Please allow 10-14 days manufacturing time in addition to standard shipping times.  

If you have an event or deadline, please allow plenty of time for your products to arrive and please let us know when you place your order and we will do our best to accomodate your needs.  

100% Satisfaction Guarantee RETURNS|EXCHANGES|DEFECTIVE MERCHANDISE
Prior to returning/exchanging any item, a Return Authorization Number (RA#) must be obtained by emailing RA@2houndsdesign.com or calling 704-234-0228.

Original shipping charges are non-refundable; additional shipping charges will apply to non-defective exchanges.  Merchandise must be in original new condition with original tags attached and unaltered (not bent or written on).  Merchandise with missing/altered/marked-up tags will be charged a restocking fee.  Merchandise that is received in dirty or "not" new condition will be returned to the sender at the sender's expense.  

Return shipping costs is the responsibility of the store. All returns should be insured and tracked. Merchandise that is lost/damaged in transit will NOT receive in-house credit. Damage claims due to shipping must be filed and processed by the originating store. The following items may NOT be exchanged unless they are defective:

* Special orders and custom non-standard items.
* Any item that is ordered and sized differently than the sizes listed in our pricing sheets.
* Custom collars created with webbing/velvet that is not considered a stock item.

Defective merchandise must be reported within 7 days of receipt and must be sent back to 2 Hounds Design for replacement.  Please contact us for an RA# before sending any merchandise back.

Freedom Harness Chewing Warranty
The webbing used on the Freedom harness has a 3800 lb test strength, it is literally used to tow cars.  If the harness comes back to you and is "broken", we promise that it has been chewed.  The GOOD news is we proudly offer a chewing warranty on the Freedom Harness.  If the harness is chewed, we will replace 2 straps for the cost of shipping.  Stores are welcome to handle this transaction for their customers, but will be charged a shipping fee for each harness we repair.  Please contact us at 704-234-0228 to get an RA#

General Warranty
No warranty of any kind, implied, express or statutory, including but not limited to the warranties of merchantability and fitness for a particular purpose is given with respect to 2 Hounds Design products except as expressly described herein.

2 Hounds Design warranties the structural components of our collars, leads, couplers, and harnesses for the entire time the original retail purchaser owns the product. Structural components include the metal hardware, webbing, and reinforced structural "x" stitching at junction points. Trim/material wear, chewing, snags, etc. are considered part of normal use and are not covered under the terms of this warranty.

This warranty does not apply to any failure defects or damage caused by hanger wear, acceptable aging, neglect, chewing, scratching, misuse, interaction with other pets, abuse, modification, unauthorized repair or alteration, washing damage, or causes external to the product such as excessive heat or burning, cutting, or acts of God. This warranty is not transferable in any manner.

The exclusive remedy under any express or implied warranties or breach of any obligation shall be repair, replacement or refund of the purchase price of the product and shall be at our sole discretion. All original components must be returned to receive a new product. An RA# must accompany all items shipped back for warranty purposes. The shipping cost to our facility will be paid by the purchaser and the return shipping cost will be paid by the manufacturer.

2 Hounds Design shall not be liable for proximate, incidental, consequential or other damages to property or injuries to persons or animals including recovery of losses resulting from negligence.

Trademark
2 Hounds Design® is a registered trademark. Removal, obstruction, or modification of any 2 Hounds Design logo, registration mark, brochures, tags, and/or care labels are strictly prohibited by law.